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How to add an Article to the Knowledgebase in Live Agent

Knowledgebase is a good tool that can help reduce the number of customer inquiries and organize our internal Knowledgebase. You can find Knowledgebase here Categories are the top level of the database. You can add categories and articles. To create a Category, click CREATE. Name the category. And select the access level, Internal or Public. […]

Retention

This article explains the algorithm for retaining users who have requested a refund. If a CS agent receives a refund request from a customer, they must find out the order number. Next, you need to add ONLY the order number to the “Refund” channel in Slack. In response, you will receive a link to the […]

How to reject refunded orders in Everflow

NOTE: The order may not be available in EverflowGot to the Everflow -> Reporting -> Convertion Select the Date Range and click Run Report In the search bar, select the Order ID search to find the order you are looking for Check the box. Actions->Reject