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How to add an Article to the Knowledgebase in Live Agent

Knowledgebase is a good tool that can help reduce the number of customer inquiries and organize our internal Knowledgebase. You can find Knowledgebase here Categories are the top level of the database. You can add categories and articles. To create a Category, click CREATE. Name the category. And select the access level, Internal or Public. […]

How to unsubscribe a user

Go to the Unsubscribe channel in Slack Write the email address of the user you want to unsubscribe. Just an email address and nothing else. You will receive a response whether your user has been successfully unsubscribed. If a user is not found, they may not be in our lists or have been unsubscribed before. […]

How to reject refunded orders in Everflow

NOTE: The order may not be available in EverflowGot to the Everflow -> Reporting -> Convertion Select the Date Range and click Run Report In the search bar, select the Order ID search to find the order you are looking for Check the box. Actions->Reject