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How to reject refunded orders in Everflow

NOTE: The order may not be available in EverflowGot to the Everflow -> Reporting -> Convertion Select the Date Range and click Run Report In the search bar, select the Order ID search to find the order you are looking for Check the box. Actions->Reject

How to unsubscribe a user

Go to the Unsubscribe channel in Slack Write the email address of the user you want to unsubscribe. Just an email address and nothing else. You will receive a response whether your user has been successfully unsubscribed. If a user is not found, they may not be in our lists or have been unsubscribed before. […]

Retention

This article explains the algorithm for retaining users who have requested a refund. If a CS agent receives a refund request from a customer, they must find out the order number. Next, you need to add ONLY the order number to the “Refund” channel in Slack. In response, you will receive a link to the […]